FAQ

You can make a reservation through the Val Global Tour website, by telephone, or through an authorized Val Global Tour representative. Your reservation becomes confirmed once the required payment has been received and Val Global Tour provides confirmation.

Unless otherwise stated on the individual tour page, a $75 deposit per person is required to reserve your space. Some tours may have different deposit requirements, which will be disclosed before booking.

Yes. Customers may pay the entire tour balance at the time of reservation.

Installment payments may be available for certain tours. If permitted, the applicable payment schedule will be communicated during the booking process.

Unless otherwise stated for a specific tour, the remaining balance is due 30 days before departure.

Yes. Online payments are subject to a 5% payment-processing fee, which will be displayed before you submit your payment.

Yes. If you prefer not to pay online, you may make your required deposit or payment by check. Please make checks payable to: Val Global Tour LLC, 125 Fairfield Way, Suite 103, Bloomingdale, IL 60108. If you are paying by check, please contact Val Global Tour at (866) 867-8010 before mailing your payment so we can provide any necessary booking instructions. Your reservation requiring a deposit or payment is not considered paid or confirmed until the check has been received and accepted by Val Global Tour LLC.

Yes. Cancellation requests may be submitted directly to Val Global Tour. However, the amount you may receive, if any, depends on when you cancel and the applicable cancellation terms.

You may request cancellation within 24 hours of booking. Any eligible refund will be processed subject to applicable law and any amounts already committed to third-party suppliers that cannot reasonably be recovered.

For cancellations made more than 24 hours but within 7 days of booking, you may receive 90% of the eligible amount paid, with a 10% cancellation deduction.

If you cancel more than 7 days after booking and more than 30 days before departure, a cash refund will ordinarily not be provided. At its discretion, Val Global Tour may provide a travel voucher or credit toward a future tour.

Cancellations made 30 days or less before departure are generally non-refundable, except where applicable law requires otherwise, Val Global Tour expressly agrees to an exception, or coverage is available under travel protection purchased by the customer.

If you do not appear at the required departure location and time, you will be considered a no-show and no refund will be provided. The motorcoach will generally depart at the published time and cannot be guaranteed to wait for late passengers. If you miss the departure, Val Global Tour is not responsible for transportation, lodging, meals, or other expenses required to join the tour later.

You should contact Val Global Tour at least 60 days before departure if you need to request a tour-date change. Changes are not guaranteed and depend on availability, hotels, transportation, attractions, supplier policies, and any applicable price differences.

Reservations cannot automatically be transferred to another individual. You must contact Val Global Tour before attempting to transfer a reservation. Transfers are subject to supplier requirements and Val Global Tour approval.

Yes. While Val Global Tour intends to operate tours substantially as advertised, circumstances such as severe weather, natural disasters, road closures, transportation problems, hotel or supplier issues, safety concerns, emergencies, or insufficient participation may require a tour or itinerary change. Val Global Tour will make reasonable efforts to notify affected travelers as soon as practicable and, when possible, provide a comparable alternative.

Yes. Travelers may bring their personal wheelchair or mobility device, including a motorized wheelchair, subject to the requirements and capacity of the transportation provider and the specific tour arrangements. Customers should notify Val Global Tour before booking whenever possible so that we can determine whether the specific motorcoach, hotels, attractions, and other facilities can accommodate the mobility device.

You may be asked to provide information such as the wheelchair’s size, weight, dimensions, and other relevant specifications. Providing accurate information helps Val Global Tour and the transportation provider determine whether appropriate arrangements can be made.

No. Accessibility can vary depending on the specific motorcoach, transportation arrangements, hotel, attraction, terrain, and other facilities. Customers should not assume that a motorized wheelchair or other mobility device can be accommodated without receiving confirmation from Val Global Tour before booking.

Animals and pets are not permitted on Val Global Tour tours. Customers should not bring pets or other animals onto the motorcoach, into tour accommodations, or to tour activities unless Val Global Tour has provided prior written authorization. Customers with accessibility needs should contact Val Global Tour before booking to discuss their specific requirements and available accommodations.

No. Val Global Tour does not provide, sell, include, or automatically purchase travel insurance for customers.

No. Travel insurance is not included in the tour price unless specifically stated otherwise in writing.

Travel insurance is not provided by Val Global Tour. Customers who want travel insurance are responsible for purchasing it independently from a licensed insurance provider. Val Global Tour strongly recommends considering travel insurance that may provide coverage for trip cancellation, trip interruption, medical emergencies, baggage loss or damage, travel delays, emergency assistance, and other covered travel-related losses.

Val Global Tour does not administer or process customers’ travel insurance policies or claims. Customers should contact their insurance provider directly regarding coverage, claims, reimbursements, and other insurance matters.

If you choose not to purchase travel insurance, you remain subject to Val Global Tour’s Terms & Conditions and Cancellation & Refund Policy, including all applicable cancellation deadlines, fees, and refund limitations.

Motorcoach transportation may be included depending on the specific tour. Please review the individual tour description to see exactly what is included.

Assigned seating may apply to certain tours. Customers must remain in their assigned seats unless otherwise authorized.

The luggage allowance will be stated in the applicable tour information or travel documents. Customers are responsible for ensuring their luggage complies with the applicable requirements.

No. Customers should keep valuable items, medications, identification, and other important personal items with them.

Hotel accommodations may be included depending on the specific tour. Please review the applicable tour itinerary and booking information for details.

Val Global Tour does not guarantee a particular hotel room number, floor, view, bed configuration, or other room feature unless expressly stated in writing.

Single occupancy may be available for an additional supplement, depending on the specific tour.

Travelers are responsible for providing accurate information, obtaining required travel documents, arriving on time, following tour-leader and transportation safety instructions, respecting other passengers, following hotel and attraction rules, and paying personal expenses not included in the tour.

Val Global Tour may refuse transportation or remove a customer from a tour if their conduct creates a safety concern or materially disrupts the tour. Examples include threatening behavior, harassment, fighting, property damage, serious intoxication, illegal conduct, repeated disruption, or failure to follow safety instructions. No refund will ordinarily be provided when a customer is removed because of misconduct.

Val Global Tour intends to follow the published itinerary, but changes may be necessary when circumstances outside its reasonable control make an arrangement unavailable or impractical. When possible, Val Global Tour will make reasonable efforts to provide a comparable alternative.

Val Global Tour may work with independent third-party providers, including motorcoach companies, hotels, restaurants, attractions, tour guides, and other travel-service providers. These providers may have their own terms, safety procedures, and operating requirements.

You can contact Val Global Tour directly: Val Global Tour LLC, 125 Fairfield Way, Suite 103, Bloomingdale, IL 60108. Phone: (866) 867-8010. Email: valglobaltour@gmail.com. Website: valglobaltour.com