CANCELLATION & REFUND POLICY
Effective Date: September 1, 2026
Because Val Global Tour makes advance commitments to hotels, transportation providers, restaurants, attractions, guides, and other suppliers, cancellation terms apply.
1. Cancellation Within 24 Hours
A customer may request cancellation within 24 hours of booking.
Val Global Tour will process an eligible refund subject to applicable law and any amounts already committed to third-party suppliers that cannot reasonably be recovered.
Any applicable deduction will be disclosed to the customer.
2. Cancellation After 24 Hours Through 7 Days
For cancellations made more than 24 hours but within 7 days of booking, the customer may receive 90% of the eligible amount paid, with a 10% cancellation deduction.
The 10% deduction may cover administrative, reservation, processing, supplier, and other costs associated with the booking.
3. Cancellation More Than 7 Days After Booking
For cancellations made more than 7 days after booking and more than 30 days before departure, no cash refund will ordinarily be provided.
At its discretion, Val Global Tour may issue a travel voucher or credit for use toward a future Val Global Tour tour.
The voucher:
- Is subject to the terms provided when issued;
- May not be redeemed for cash;
- May not cover the full price of a replacement tour;
- May be subject to expiration;
- May be subject to availability.
If the replacement tour costs more, the customer must pay the difference.
If the replacement tour costs less, the difference will not automatically be refunded.
4. Cancellation Within 30 Days of Departure
Cancellations made 30 days or less before departure are non-refundable, except where:
- Applicable law requires a refund;
- Val Global Tour expressly agrees otherwise; or
- The customer’s purchased travel protection provides coverage for the cancellation.
5. No-Show
A customer who does not appear at the required departure location and time will be considered a no-show.
No refund will be provided.
6. Missed Departure
The tour will normally depart at the published time.
If a customer misses the departure, Val Global Tour is not responsible for transportation, lodging, meals, or other expenses required to join the tour later.
7. Early Departure
If a customer voluntarily leaves a tour before its scheduled completion, no refund will be provided for unused portions of the tour.
8. Cancellation Requests
Cancellation requests should be submitted directly to Val Global Tour.
The effective cancellation date is the date Val Global Tour receives the cancellation request, subject to applicable business hours and documentation requirements.